Resume - Web Version

Jeff Golden

A seasoned professional with extensive experience in system analysis, design, and solution implementation. Proficient in SQL, Python, C#, and ETL processes, adept at automation scripting and data synchronization. Demonstrates effective team leadership and operational enhancement skills. Holds a Bachelor of Science in Software Engineering with a perfect GPA and several AWS certifications, highlighting a commitment to continuous learning and skill enhancement.


  • Advanced SQL, SQL Server, T-SQL
  • Python, C#
  • ETL, Computer Networking
  • Solution Implementation & Development
  • Microsoft Excel, Linux
  • AWS Solutions Architect Associate Certification
  • AWS SysOps Administrator Associate Certification
  • API Integrations
  • AWS Developer Associate Certification
  • AWS Cloud Practitioner Certification


Lead Business Systems Analyst

Charter Communications, Overland Park, KS
August 2023 - Present

  • Led initiatives that improved synchronization between databases and vendor products through Python and SQL Server, resulting in operational efficiencies.
  • Enhanced investigative staff efficiency through the automation of account note placement in billing applications.
  • Directed the Fraud Protection Team’s IT compliance initiative, contributing significantly to system compliance and risk management.
  • Implemented security measures that resulted in significant fraud reduction and enhanced system integrity.
  • Developed and implemented solutions for international roaming fraud, significantly reducing fraudulent activities.
  • Played a key role in the upgrade and testing of SQL Server 2019, contributing to improved system availability and performance.
  • Streamlined data sources leading to significant cost efficiencies within the department.
  • Facilitated the successful migration of services, enhancing organizational efficiency and reducing annual expenses.

Senior Business Systems Analyst

Charter Communications, Overland Park, KS
December 2018 - August 2023

  • Implemented risk mitigation strategies for product lines, significantly reducing potential losses.
  • Led initiatives that improved customer experience and prevented billing issues by proactively transitioning customers to suitable plans.
  • Utilized analytics tools to support fraud detection and law enforcement investigations.
  • Enhanced team capabilities through individual and group SQL training.
  • Automated logistics and return processes, leading to significant time savings and informed decision-making.
  • Streamlined data management and ETL processes, significantly improving operational efficiency.
  • Developed and implemented a web application that significantly contributed to revenue recovery and team development.
  • Ensured technology reliability and support, maintaining high system availability and effective change management.

Senior Business Intelligence Analyst

Sprint, Overland Park, KS
January 2018 - December 2018

  • Developed and implemented strategies that significantly reduced fraudulent activities and enhanced fraud management.
  • Implemented identity verification processes that prevented significant fraud losses.
  • Developed and enhanced reporting mechanisms to support effective fraud detection and management.
  • Optimized data processing and analysis through innovative ETL solutions.
  • Improved credit analysis accuracy and timeliness through advanced data integration processes.
  • Addressed financial integrity and compliance by uncovering and addressing unethical behaviors.
  • Advanced operational efficiencies and fraud prevention through strategic API integrations.

Manager Fraud Analytics and Adjustments

Sprint, Overland Park, KS
June 2006 - January 2018

  • Led a team focused on fraud reporting and compliance, managing significant annual adjustments.
  • Developed proactive measures to identify and prevent significant potential fraud losses.
  • Established comprehensive reporting mechanisms, providing essential analytics for decision-making at all organizational levels.

Reporting Analyst (Fraud and Care)

Sprint, Overland Park, KS
August 1998 - June 2006

  • Developed early fraud detection systems, significantly enhancing organizational fraud mitigation capabilities.
  • Established performance monitoring tools, fostering a culture of accountability and excellence.
  • Collaborated on database design, improving reporting efficiency and capabilities.

AWS Learning Project

  • Designed and implemented a serverless workflow to gain practical experience with cloud technologies, demonstrating automated deployment and cloud integration skills. Visit Project


Bachelor of Science (B.S.) in Software Engineering

Park University, Parkville, MO, US
May 2015

  • Graduated summa cum laude with a perfect GPA.